Refund Policy

1. Overview

This Refund Policy explains when a paid WhereTheyAsk subscription may be refunded. It forms part of the agreement between you and FiveToClose. Prices on the public pricing page and at Stripe checkout are the same: $47.00 per month or $79.00 every eight (8) weeks, exclusive of applicable taxes.

2. Seven-day refund window

If you purchased a paid plan, you may request a refund of the most recent charge within seven (7) calendar days of that purchase. The request is made in Account → “Refund last 7 days.” We do not require a support ticket for an in-window request that we can match to your Stripe payment.

If the in-app control is unavailable, email support@fivetoclose.cloud from the Google account used to sign in, within the same seven-day period, and include the approximate purchase time.

3. How refunds are processed

Approved refunds are issued to the original payment method via Stripe. Banking networks typically post the credit within five to ten (5–10) business days. Upon refund, paid access ends. Complimentary operator accounts are not purchases and are not refundable because no charge occurred.

4. After seven days

Charges older than seven (7) days are not refundable except where required by mandatory consumer law. You may cancel at any time. Cancellation stops future renewals. You retain access until the end of the period already paid.

5. Cancellations versus refunds

Canceling is not a refund. Cancel in Account or the Stripe customer portal. “Cancel at period end” leaves the current term intact. We do not prorate unused days after the seven-day window except where required by law.

6. Chargebacks

Please contact support@fivetoclose.cloud before disputing a charge with your bank. Chargebacks filed without that contact, or after a refund has already been issued, may result in immediate account suspension and may be contested with evidence of use and this Policy.

7. Abuse

Repeated subscribe-and-refund cycles, use of stolen payment instruments, or obtaining drafts for the purpose of avoiding payment is prohibited. We may refuse future sales and withhold refunds where fraud or abuse is reasonably suspected, consistent with applicable law.

8. Failed payments and renewals

If a renewal payment fails, Stripe may retry according to its rules. Access may lapse if payment cannot be collected. You will not be refunded for a period that was not successfully paid.

9. Changes

We may update this Refund Policy by changing the effective date above. The policy in force on the date of a given charge governs that charge, except where a later version is more favorable to you or where law requires otherwise.

10. Contact

Billing and refunds: support@fivetoclose.cloud. Please include the email on the account.